I had the opportunity to experience up close probably the most outrageous example of wrong-headed customer service I've seen in recent memory. A few months ago in our SIMFormation newsletter (http://www.sim2k.com/Gen3Web/SIM/simformation.htm), we talked about how wretched customer service has become. The point at that time was that it had a lot to do with the vendor shifting the cost of doing business to the customer (which is -- of course -- a hidden cost of the purchase decision). And their shameless moves to make that the standard. I don't typically name names when I'm being critical and I won't in this blog but I'm making an exception in this case. It was COMCAST Cable. Here's what happened. << MORE >>

I posted the other day on the dire straits that privacy and internet security find themselves in. Last night I had an experience of one form of that crisis -- one that many of our clients have experienced -- and thought I'd relate it because the circumstances underscore the breadth and scope of the issue<< MORE >>

I recently read an article in the October 9th Information Week by Greg Shipley. It was one of the most insightful and profound that I have read in the Information Technology world. Ever. The title is "Outgunned: How Security Tech Is Failing Us" and the tag line reads -- Our testing shows we're spending billions on defenses that are no match for the stealthy attacks being thrown at us today. What can be done? << MORE >>

If someone suggested that your business or organization should move or add a new office, product or service, you would probably go through an evaluation process to determine what your business needs were and how that move would help you fulfill those needs. You would then weigh the cost of different ways of moving or opening the office against what you felt were going to be the benefits to the organization of deploying the change. Pretty standard business case analysis. For whatever reason, when it comes to technology, I often see the process go out the window. I don't know if that is because the people involved with the business needs aren't comfortable with various aspects of technology or they don't understand what technology can do or what the cause is, but -- as they say -- I know it when I see it. And I see it far too often. << MORE >>

Welcome to our blog.   We'll be posting our thoughts, opinions and experiences on relevant technology topics as they pertain to the needs of our clients and friends.  We're just starting out so please check back soon for new entries.